Bubup Nairm Children's Centre - enquiries go through City of Port Phillip

Fernanda Barros

Aug, 2025

My 15-month-old attended this centre for six months. Unfortunately, our experience was disappointing for several reasons. First, I am still waiting on the return... My 15-month-old attended this centre for six months. Unfortunately, our experience was disappointing for several reasons. First, I am still waiting on the return of our bond, despite being told via email that it would take approximately 8 weeks. It has been much longer, and my follow-ups have been met with dismissal, which is incredibly frustrating. We also had safety and care concerns. At one point, a syringe was found in the play area, and my son was frequently sick while attending. In my view, there were too many children and not enough staff for the level of care needed, and I don’t believe he received adequate attention. The guidance we received around separation at drop-off also raised red flags. Staff advised me to leave without saying goodbye even when he was visibly distressed. This approach felt impersonal and, in hindsight, seemed to increase his anxiety. At his new centre, staff emphasize the importance of a proper goodbye to build trust and security. Since switching, he has been much happier—and hasn’t been getting sick. I hope this feedback is taken seriously, and I would appreciate the prompt return of the bond as initially promised. Read more

Alexia Saadouni

May, 2025

I gave it 2 stars because most of the childcare workers are very good and do a wonderful job considering the management. 🌙Completely disgusting... I gave it 2 stars because most of the childcare workers are very good and do a wonderful job considering the management. 🌙Completely disgusting management accepted my child that was sick but no fever anymore only to refuse her when I came at the door just because. While I told my boss that I was coming to work. 🌟Came again on Monday to find my child with her belly bare and no socks while she was sick the week before . I had to spend the night at the hospital she caught 2 viruses into those premises. ✨Only because they can't be bothered to properly clean their premises , the baby bottle sometimes where barely clean when coming back to me. 💫They were short staffed a few times during my child's stay ( only 6 weeks) . And on top of that they are going to kick out the playgroup upstairs to get more room for more children. ⚡They should hire more staff instead of stealing the room for the playgroup. 🌝To finish I have to ask a few times to get my bond back ($900+ ) while the management forget about it. They didn't t forget to get the money when I paid for the bond ? Or to get their money for my child care ? Answer to the owner: I only share my experience. I think you can be rated by outside people at a certain time and moment . Experience from the parent is different and there is other council childcare that people can consider. I really feel that you are understaffed and the staff is worn out and you are not that cheap. Plus you took the room upstairs where obviously you don t have the funds to hire more staff. Read more

Mary-Jo Bevin

Feb, 2020

Amazing staff Amazing staff