As a first-time mum, I honestly didn’t know what to look for in a childcare centre or how a good centre should operate. We moved to CHOEL after having a really negative experience elsewhere nearby, and the difference was immediately obvious from day one.
The level of professionalism, care, transparency, and communication here is exceptional. There are clear protocols and procedures in place, and parents are always kept informed — whether it’s daily activities, updates through the app, or any incidents or changes throughout the day. As a first-time mum, those regular updates gave me so much reassurance and comfort.
Every single staff we’ve encountered has been kind, welcoming, and genuinely caring. You’re always greeted when you walk in, and the centre truly feels like a family environment rather than just a childcare service.
One thing I really appreciate is that educators actively listen to parents. Whenever I’ve raised concerns or mentioned routines and approaches we use at home, they’ve been receptive and have actively implemented those things while caring for my child. That level of collaboration means so much.
This centre has completely changed my understanding of what a quality childcare centre should look like and how it should be run — and they do it exceptionally well. I now have both of my children attending, and the biggest compliment I can give is that I genuinely feel confident that the staff provide care to the same standard I strive to provide at home.
I know this review is a little long, but it is a true reflection of our experience as a family here and I would highly recommend this centre to anyone looking for childcare.