Bright Minds Academy Waterside

1 star is too generous. Ridiculously poor communication. My wife and I toured Waterside for our daughter, nil issues. Sent email with enrollment forms... 1 star is too generous. Ridiculously poor communication. My wife and I toured Waterside for our daughter, nil issues. Sent email with enrollment forms to Cranebrook manager (stating we were happy with tour) who we had spoken on the phone to prior to tour, unaware there were two facilities in close proximity. Manager clarified that we looked at other day care and that they each had 1 spot available on a Monday (late August start). Happy to go ahead with Waterside. Manager said enrollment forms would be sent over to them. We didn’t hear anything for weeks. Called multiple times and finally got through, with Waterside saying they had not received our enrollment forms (AND NO LONGER HAD A SPOT AVAILABLE) and would look into it with Cranebrook Manager. Once again we hear nothing back for over a week so we assumed that they had forgotten or just not bothered. Fast forward to late August and we get debited a day fee for her first week after being told there was no spot. They had also debited funds for a bond and admin fee prior. We didn’t even know which day care they had enrolled our daughter in. - No confirmation email to confirm enrollment and start date. - No booking in of an introduction day as they claim is supposed to occur. They are happy to file the direct debt and commence taking our money but cant even tell us that our daughter is enrolled. Have immediately withdrawn her enrollment. I have no faith in my daughter being looked after at this place when they can’t even manage to do simple administrative tasks. DO BETTER. Read more

Jordan Clout

Aug, 2023