Current Employment

Current
Casual Solecharge Nanny/Babysitter/School Holiday Carer
Burger Family

Caring for two children aged 9 & 5 years where I am responsible for organsing daily outings during school holidays, activities in the home, age appropriate games/puzzles/reading, music and dance, cooking, rest time, preparing snacks and meals and all associated household duties.

Oct 2016 - Current
Casual Solecharge Nanny
Villamarin Famiily

Caring for one six year old girl where I am responsible for getting her ready for school in the morning, ensuring she has everything she needs for the day, hat/sunscreen/snacks etc.  School Drop off and pick up, trips to the park/library/coffee shop, assisting with readers and small amount of homework, preparing afternoon and evening meal, supervising bath-time and preparing her for bed after story time.  General household duties.

Sept 2016 - Current
Casual Nanny
Abracadabra Childcare Services

During my time with Abracadabra I have worked with various families with children ranging in age from newborn to teenage years.  I have worked for families with foster children requiring respite care and for the same families on a regular basis when needed.  My roles and responsibilities have included:

- Getting children up and ready for the day
- Packed School bags and ensuring they have everything needed/
- School Drop off & Pick-up
- Organising daily outings for toddlers and babies
- Age appropriate activities/games/educational play
- Changing Nappies, Feeding, Settling
- Preparing healthy snacks and meals
- Assisting with homework and projects
- Attending after school activities
- Supervising bath-time and preparing children for bed
- All associated household duties/chores

Roly Poly Childcare Centre
March 2014 - Current
(Educator)

• Manage portfolios for 15-20 children
• Teach children from ages 0-3 years of age.
• Programming
• Indoor and outdoor reflection.
• Housekeeping
• Prepare activity for 24 children in a class.

Grays Online (online Auction)
September 2011
(Customer Service Representative)

• Case management (investigation, keeping the customer informed, obtaining necessary information from the product/warehouse manager internally)
• Minimum of 50 inbound calls a day, take outbound calls when necessary.
• Email and phone call follow ups.
• Currently mentoring new candidates when necessary.

ING Direct
June 2011

Working in a call centre environment as a Direct Associate at ING direct revolved taking up to 60 calls a day, supporting customers with general inquires, this included:

• Processing transactions over the phone
• Sales targets – providing general information about ING’s product that customer may not know about, opening savings accounts and personal term deposit accounts for the customer and guiding the customer on how to open accounts over the internet.
• Referrals – understanding what the customer wants in a product and if we have products that are suitable for them, we can they refer them to different departments
• KPIs – weekly targets

Nokia Care Parramatta
July 2010 – June 2011

Becoming a customer service representation at Nokia care, I have confidently been able to communicate with customers to resolve issues they have concerns about.

• Customer service – interact with customer/book in phone for repairs.
• Sales – sell phones and accessories. We have monthly targets and they are met constantly (KPIs)
• Emailing – responding to customer and dealers inquiries.
• Answering phone calls – will answer any questions customers may have in regards to their handset, include recommendations and support to the customer.

Vital Care Medical Centre Regents park
February – July 2010

As a receptionist I was assigned to perform numerous task, it involved data entry, I have come to use medical director and prac soft programs quite frequently and used to update and search for patient files. I was responsible for making appointments for two doctors in the surgery, making and receiving phone calls from patients and other surgeons that needed contacting – this includes Medicare and other surgeons patients have visited.

• Answering calls
• House keeping
• Scheduling appointments for patients
• Sorting out mail and other documents for the patients including blood samples and x-ray results.

Toll Personnel Granville & Silverwater
September 2009 – March 2010

Working at Toll involves performing multiple tasks, depending on the task assigned to myself; it included working in the front and back of the warehouse. Working in front of house included working for Optus iphone’s, it involved:

• Booking in phones for repairs
• Assessing the phone by following the given instruction during training, we are expected to visually assess the unit for any liquid damage, physical damage to the phone.
• All the faulty units sent through dealers are given to toll. The group receives hundreds of iphones during the day, there are 5 members in the group and is expected to meet our target per day.

GPO Restaurant and Bar Martin Place (March 2008 – August 2009)
Job description includes Waitressing and Bartender.
• Main task involves usage of till (customer service);
• Food preparation;
• Assistance in small kitchen;
• Stocktaking of beverages and responsible for money in till.
• Also, worked in a cafe serving coffee;
• Taking orders and cafe maintenance (tidying, keep cutlery stocked up, wash dishes).
Departments – Oyster Bar, Wood fire pizza and Maximus cafe and on occasion cater for corporate functions.

Shark Hotel Liverpool Street, City
(December 2006 – November 2007)
Bartender

• Service of alcohol
• Making cocktails
• Housekeeping includes bar maintenance
• Banking.

Thai Tucker Restaurant Gordon
(June 2006 – November 2006)
Waitressing

Service of food to customer, Housekeeping included front of restaurant maintenance, greet and assist customers and wash dishes, set the table and vacuum cleaning.

Volunteer Work

Roly Poly Child Care Centre
Bankstown NSW 2200
Volunteered 4 days from 9-3pm

Assisted the babies, toddlers and pre-schoolers room:
• Serving food
• Feeding babies
• Maintenance ( weeping, mopping floor)
• Putting children to sleep ( nap time)
• Participated in outdoor activity, reading time, play dough, arts and craft (creative time).

HNH College Granville: Children Service’s Certificate 3 - May 2014

University of Western Sydney: Bachelor of Arts Masters in Primary Teaching

Strathfield Girls High School – High School Certificate completed in year 2005