Kenmore Hills Early Learning

Our son was with this centre for a year. For the first 6 months things were great and we were so comfortable with him being there. In the last 6 months of his time there, things started to spiral, staff were leaving, and staff were “moved on” according to emails we had received. In the space for 3-4 months the centre went through 3 Centre Managers. Rules started changing without any notification and when questioned the response was “well we shouldn’t have been doing that” yet as a parent we had to just ride the wave of changes. There was no empathy from management or the owners during this transitional time. Some days we’d walk into and have no idea who was at reception and on occasion unsure of who the new teachers were which made drop off hard as our child didn’t know these new teachers but we were just expected to leave him there. New teachers would start but we weren’t introduced until 3-4 weeks after they had started and then a few weeks later they’d be gone. This took a very big toll on our family as going to daycare seemed like a daunting task and the comfort and trust we once had went out the door. We finally decided to remove our son from the centre, he left 4 weeks ago, and to date have still not received our bond back. It baffles me that we are expected to pay a bond the day we commit to our service with KHEL yet it takes them 4+ weeks to return our money which may I say is outside of the document they had me sign saying it would take up to 4 weeks to return. KHEL is a money hungry facility, and it is clear they don’t look after their staff or care about their families. A huge lack of communication and I wouldn’t recommend the centre to any of my friends or family. We just want our money back so we can move on and not have this tiring experience lingering around any longer. The 3 stars are for the amazing front line educators, we appreciate them very much! As for management, not so much!! As below, they’ve asked me to contact them, they still haven’t responded to the email I sent them before this review was posted!!