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frequently asked questions

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Frequently Asked Questions
registration
 
How do I register as a parent?
How do I change my email address once I am registered?
Can I modify my profile once I have registered?
Can I register as a parent more than once?
Are my registered details secure?
searching
 
Can I search for services with vacancies?
Can I search without registering?
How do I search for a Babysitter?
How do I search for a Nanny and/or Au Pair?
How do I search for a child care centre?
How do I search for carers / babysitters who have experience with special needs children?
What is an advanced search?
How do I search for an agency?
What if I know the child care service name can I do a search this way?
Why would I use the location search option?
security
 
What about background checks & references for carers?
How can I be confident that the carers are experienced and trustworthy?
Can I meet the carer / babysitter beforehand?
What things should I be considering when choosing a child care service?
Is it safe to use my credit card details over the Internet?
general
 
What do I do if I have forgotten my password?
How do I change my password?
How do I get help if I need it?
I'm having problems logging in
How do I add a photo to my profile?
I'm having problems uploading my photo what should I do?
child care definitions
 
What are the types of care available?
What is Long Day Care?
What is Family Day Care?
What is Occasional Care?
What are the differences between a Nanny & Au Pair?
bookings
 
Is it safe to use my credit card details over the Internet?
Can I make a booking for a carer / babysitter on the same day?
Can I have the same carer / babysitter each time I book?
What if I need to cancel a booking?
How much does it cost to book a babysitter?
Will I lose my booking fee if I cancel?
Can I change a booking once it is made if I give enough notice?
What is the minimum booking time?
wait listing
 
What is wait listing?
Is there a wait listing priority or any guidelines set?
How do I get my child wait listed for a specific child care centre?
Once my child is wait listed can I update the wait list information on-line?
How will the centre notify me when a place becomes available?
Will the fee be reimbursed if my child is not successfully placed in the centre?
Is it safe to use my credit card details over the Internet?
on the day of the babysitting assignment
 
What if the carer I booked is sick on the day? Will a substitute be offered?
What if the carer doesn't show up on time or at all?
What if I decide the carer is unsuitable for our child?
What if we are not happy with the carer or the service provided by the agency?
What if I am extremely happy with the carer / sitter and want to make her our preferred choice. How do I do this?
Do I get a refund for unsatisfactory service?
 
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